India’s 3rd largest on-demand company, launches its new SaaS based product – ‘Fugu’ in the global market. Fugu, a new addition to Jugnoo’s B2B portfolio, is a proactive chat software that helps in handling customer requests and thus supports businesses of all types and sizes.
Fugu helps in real time query handling, channelising queries to concerned department, analysing the customer behaviours and increasing retention and engagements. Fugu chat forms a helpdesk software that ensures immediate responses leading to more customer satisfaction. It helps brands connect with customers instantly. It connects to all platforms as it is compatible with mobile as well as web, making Jugnoo accessible to customers anywhere and anytime.
On the launch of Fugu, Samar Singla, CEO & Founder of Jugnoo said, “The need of Fugu launch was initiated with a thought to shift to on-demand platform for support services as well. And Fugu provides flexible and capable experience in real time to the customers.”
Fugu, with its launch in less than 2 weeks has acquired 10 clients globally from countries like USA, UK, Australia and Romania. Commenting on the future plans, Samar adds, “We are expanding Fugu to more countries and moving product to AI (Artificial Intelligence based proactive chat-based support framework.”
With Fugu, the standard ticketing process has been eliminated leading to quick responses and saving a lot of time, thus making customer service team productive. The chat software is unique because it offers three fold services – manual, personal and automated messaging services that handle standard queries with automated replies that work on AI BOT. Also, brands can customize according to their requirement and use it as their own live chat support solution.